Fetching the Authorization Token... Please wait for a moment...

[barnpiece]

Trying to look at the Landline (Digital Voice) View All Calls or Mobile phone usage, I am getting the message:

Fetching the Authorization Token... Please wait for a moment...

I can wait and wait . . . 

Richard

[jac_95]

Hi barnpiece,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[AlisonM · Accepted solution]

Hello Richard

I had the same problem recently and discovered that it would appear you now have to allow pop-ups from bt.com in order to view usage - a strange change for BT to make given that most people block pop-ups by default.

See another recent post on the same topic (with no replies yet).

https://community.bt.com/t5/Bills-Packages/Pop-up-for-token-authorisation-when-viewing-usage/m-p/235...

Hope that helps.

Alison

[barnpiece]

Alison,

Thanks - I somehow missed the previous post about this.

[barnpiece]

Another oddity about the way the BT website works (apart from needing popups to be allowed) is that when logging on to the MyBT website or BT email, it uses the email addresses in the Personal Information (in Wallet on Edge browser), rather than email addresses and passwords stored for the bt.com website.

As I have three different email addresses stored in personal information, it keeps giving me the choice rather than using the one selected last time I signed on!

[5progface]

Try the following

In the address bar, on the far right of the URL, there should be two icons with a down arrow alongside them.

The right hand icon is for "Show typed History"

Click the icon on the left 

And Click allow popups.

[5progface]

Right icon may show something different ie "Read aloud this page"