How to turn off voicemail on Digital Voice?

[wdblue3]

Hi.  I've migrated to Digital Voice and am using the Advanced Digital Home Phone with Alexa built-in.

Is it possible to turn off voicemail altogether?  I know about the page where you can set the number of rings before it kicks in, but there's nothing there to switch if off.

Thanks

[imjolly]

you can try

How do I turn BT voicemail off?

Turning voicemail on and off

1. Dial 15710 from your phone (it's free) to turn this off. ( You'll hear a message: "Your request to turn off conditional diverts to your BT Mobile voicemail has been confirmed")
2. Dial 15711 to turn it back on.

[wdblue3]

Thank you for such a prompt reply.

Didn't seem to do the trick for me, unfortunately.  I dialed that number but the announcement just said:

• Welcome to voicemail.
• you have Zero messages
• To change your personal greeting press 0
• To change your access PIN press 1
• To change your ringing period press 2
• To transfer to the mobile linking order line press 3

.. and that was it.

[DavidM · Accepted solution]

Hi @wdblue3 and thanks for posting.

Take a look at Digital Voice - How to disable voicemail function - BT Community and let me know if that helps.

Cheers

David

[wdblue3]

Thank you David.  I clearly didn't search the forum thoroughly enough for the topic 🙂

As per that thread I've just gone to https://www.bt.com/callingfeatures and 'Manage my calling features', where I was able to deselect Voicemail.  It says it may take 24 hours, which is fine.

Very grateful for your and others' help with this.

[DavidM]

Thanks for letting me know @wdblue3 

Cheers

David

[5progface]

I have a question on this topic. Rather late in my reply, but only just noticed the thread.

If I place an order to have Voice mail switched Off, then at some future date, decide to have it switched On, do I have to pay a monthly charge for the service ??

[licquorice]

No

[spacepilot]

the 15710 is for a mobile, not the landline... and it does not workon the landline.

i have them on my mobile....

thanks for the solution... i found out by accident, my fibre landline was on digital voice auto answer after a short ring, so may have missed an important call on Thursday, and lost a lot of money... quite a poor service from BT on not letting us know about it

[5progface]

Me too, missed two calls and on top of that, my new hh2 had two different passwords. one on the pull out plastic piece and a different one on the homehub itself. Luckily I had my desktop plugged in using an Ethernet cable, problem arose when attempting to connect a laptop and mobile phone via wifi.
The last letter on the pull out piece was Lower case
The last letter on back of router was Upper case.