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Hi. I've migrated to Digital Voice and am using the Advanced Digital Home Phone with Alexa built-in.
Is it possible to turn off voicemail altogether? I know about the page where you can set the number of rings before it kicks in, but there's nothing there to switch if off.
Thanks
Solved! Go to Solution.
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Re: How to turn off voicemail on Digital Voice?
you can try
- Dial 15710 from your phone (it's free) to turn this off. ( You'll hear a message: "Your request to turn off conditional diverts to your BT Mobile voicemail has been confirmed")
- Dial 15711 to turn it back on.
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Re: How to turn off voicemail on Digital Voice?
Thank you for such a prompt reply.
Didn't seem to do the trick for me, unfortunately. I dialed that number but the announcement just said:
- Welcome to voicemail.
- you have Zero messages
- To change your personal greeting press 0
- To change your access PIN press 1
- To change your ringing period press 2
- To transfer to the mobile linking order line press 3
.. and that was it.
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Hi @wdblue3 and thanks for posting.
Take a look at Digital Voice - How to disable voicemail function - BT Community and let me know if that helps.
Cheers
David
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Re: How to turn off voicemail on Digital Voice?
Thank you David. I clearly didn't search the forum thoroughly enough for the topic 🙂
As per that thread I've just gone to https://www.bt.com/callingfeatures and 'Manage my calling features', where I was able to deselect Voicemail. It says it may take 24 hours, which is fine.
Very grateful for your and others' help with this.
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Re: How to turn off voicemail on Digital Voice?
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Re: How to turn off voicemail on Digital Voice?
I have a question on this topic. Rather late in my reply, but only just noticed the thread.
If I place an order to have Voice mail switched Off, then at some future date, decide to have it switched On, do I have to pay a monthly charge for the service ??
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Re: How to turn off voicemail on Digital Voice?
No
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Re: How to turn off voicemail on Digital Voice?
the 15710 is for a mobile, not the landline... and it does not workon the landline.
i have them on my mobile....
thanks for the solution... i found out by accident, my fibre landline was on digital voice auto answer after a short ring, so may have missed an important call on Thursday, and lost a lot of money... quite a poor service from BT on not letting us know about it
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.
________________________________________________
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Re: How to turn off voicemail on Digital Voice?
The last letter on the pull out piece was Lower case
The last letter on back of router was Upper case.