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Message 1 of 6

How to turn off voicemail on Digital Voice?

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Hi.  I've migrated to Digital Voice and am using the Advanced Digital Home Phone with Alexa built-in.

Is it possible to turn off voicemail altogether?  I know about the page where you can set the number of rings before it kicks in, but there's nothing there to switch if off.

Thanks

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Message 2 of 6

Re: How to turn off voicemail on Digital Voice?

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you can try

How do I turn BT voicemail off?
 
 
Turning voicemail on and off
  1. Dial 15710 from your phone (it's free) to turn this off. ( You'll hear a message: "Your request to turn off conditional diverts to your BT Mobile voicemail has been confirmed")
  2. Dial 15711 to turn it back on.


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Message 3 of 6

Re: How to turn off voicemail on Digital Voice?

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Thank you for such a prompt reply.

Didn't seem to do the trick for me, unfortunately.  I dialed that number but the announcement just said:

  • Welcome to voicemail.
  • you have Zero messages
  • To change your personal greeting press 0
  • To change your access PIN press 1
  • To change your ringing period press 2
  • To transfer to the mobile linking order line press 3

.. and that was it.

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Message 4 of 6

Re: How to turn off voicemail on Digital Voice?

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Hi @wdblue3 and thanks for posting.

Take a look at Digital Voice - How to disable voicemail function - BT Community and let me know if that helps.

Cheers

David

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Message 5 of 6

Re: How to turn off voicemail on Digital Voice?

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Thank you David.  I clearly didn't search the forum thoroughly enough for the topic 🙂

As per that thread I've just gone to https://www.bt.com/callingfeatures and 'Manage my calling features', where I was able to deselect Voicemail.  It says it may take 24 hours, which is fine.

Very grateful for your and others' help with this.

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Message 6 of 6

Re: How to turn off voicemail on Digital Voice?

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Thanks for letting me know @wdblue3 

Cheers

David

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