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Message 31 of 35

Re: No telephone line working for 43 days since Digital Voice new contract!

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Hi

I had a similar problem about a year ago and posted in the forum about it. The same frustrations in getting it fixed.

You will be due compensation for loss of service. This should happen automatically under ofcom regulations. However it might not ( which was my experience after 3 weeks loss of phone). You may need to push for this.

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Message 32 of 35

Re: No telephone line working for 43 days since Digital Voice new contract!

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Something like £6 a day which really isn't very good considering the loss of an essential service

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Message 33 of 35

Re: No telephone line working for 43 days since Digital Voice new contract!

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Thanks for your concern, in the end everything was sorted out. "It only took 2 months of phone calls and frustrating headaches". Since then, all is well.

 

Best wishes

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Message 34 of 35

Re: No telephone line working for 43 days since Digital Voice new contract!

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Thanks for your concern, in the end everything was sorted out. "It only took 2 months of phone calls and frustrating headaches". Since then, all is well.

Best wishes

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Message 35 of 35

Re: No telephone line working for 43 days since Digital Voice new contract!

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2 months… 😳 

I’m 7 days in.. getting the headaches too

Best wishes

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