Openreach don’t ‘hide’ behind anyone , the regulator Ofcom dictates the way the industry is set up , which is why you speak to a service provider ( presumably BT in this case , as you have posted here on a BT customer forum ) and BT speak to Openreach, Openreach not allowed to deal directly with end users like yourself, that’s the same if you had used any provider using Openreach network, Openreach a few years ago asked if they could in limited circumstances communicate directly with consumers, the rest of the industry ( Sky , Talk Talk , Vodafone etc ) said absolutely not .
How did you raise your order , on line , or by speaking to BT ?, it seems you are not entirely sure what you have ordered , but it should say on any confirmation email ( or whatever ) the product or products you ordered….as already stated , no one is allowed to order a WLR/PSTN phone service ( an old style no broadband phone only service ) if one were raised in error , then it would be cancelled .
