Openreach don’t ‘hide’ behind anyone , the regulator Ofcom dictates the way the industry is set up , which is why you speak to a service provider ( presumably BT in this case , as you have posted here on a BT customer forum ) and BT speak to Openreach, Openreach not allowed to deal directly with end users like yourself, that’s the same if you had used any provider using Openreach network, Openreach a few years ago asked if they could in limited circumstances communicate directly with consumers, the rest of the industry ( Sky , Talk Talk , Vodafone etc ) said absolutely not .
How did you raise your order , on line , or by speaking to BT ?, it seems you are not entirely sure what you have ordered , but it should say on any confirmation email ( or whatever ) the product or products you ordered….as already stated , no one is allowed to order a WLR/PSTN phone service ( an old style no broadband phone only service ) if one were raised in error , then it would be cancelled .
No , I don't think she does but thanks for suggesting it ..
Hi...I take your point about the status of Openreach .
I ordered from BF on the phone . I didn't ask for a specific type of line as I was unaware of the differences...just asked if landline only was available at my address ...there was a number on BT website for requests of this type. It would have been up to BT to ensure the order was for an appropriate product. The only description on the most recent order is ' Landline..PAYG " ( for this has been ordered 3 times now , the 2nd and 3rd by Bt on my behalf following initial rejection ).
I think that only a moderator will be able to help, as we are all just customers. They should know how to place the order correctly.
The last post on this forum from a moderator was at 08:15 today, so one of them should be on duty, but very busy I expect.
this may be a solution but only trialling from May 2024
That's really interesting, thanks ...wonder how we can get on the trial ? I will mention it to the moderator and anyone at BT who is dealing with this problem ...
Hi @Viv58,
Thank you for posting. I'm sorry setting up telephone service for your mom hasn't been easy. Send me your details and I'll take a look at what's happening with the order. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy
Now that a moderator has been in touch, it would be helpful if you could update this thread, once the issue is sorted. Thanks.
Hi Keith...I will do ...its going to take the moderator a few days now he has got all the details. I will certainly update when I hear more from either BT or the moderator I spoke to a BY guide again yesterday..at some length an am awaiting progress...