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Message 11 of 14

Re: Phone diverts to voicemail after 1 ring

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Hi everyone, I had same infuriating time consuming and incredibly inconvenient problem. Yes it was solved by disconnecting the batteries on my two (out of my four) Alexa handsets. Then job done - after reconnecting the Alexa sets it all worked OK again. Another software problem which shouldn’t exist for BT to solve.

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Message 12 of 14

Re: Phone diverts to voicemail after 1 ring

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Got rid of Alexa phone for Standard handsets problem solved 

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Message 13 of 14

Re: Phone diverts to voicemail after 1 ring

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Many thanks for this, morrig47.  Although I'd noticed the dead batteries on one phone I never thought that could be connected.  It would be helpful for the user-guide to have some trouble-shooting information.

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Message 14 of 14

Re: Phone diverts to voicemail after 1 ring

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Thanks for coming to the community and letting us know the advice in this thread helped resolve this for you @riccardoh 

Leanne 🙂

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