I wish you better luck with your engineer visit than we had. All the engineer was able to establish was that we had connected everything up correctly (which I already knew) and that incoming calls from his company EE mobile were successful (which I had not previously known), but not from his personal Vodafone mobile, or my O2 mobile. Having confirmed all that, the only solution he was able to offer was "wait another 48 hours", which of course made no difference. Given calls from EE mobiles work, but from other networks don't, the problem is definitely a back-office porting problem, which needs to be fixed by people doing things on computers, not by an engineer doing things with cables.
Personally, I would probably move to Virgin. However, now the porting has been so badly messed up by BT, I suspect that porting my phone number out to another operator has the potential to go even more horribly wrong, so for now I am sticking with trying to get BT to sort it out. If that doesn't work, I will probably give up having a landline all together and go broadband only (with Virgin) + mobile, and escalate to the external dispute resolution service to try to get some sort of compensation from BT for all the hassle.
It's all very disappointing because years ago I worked for BT and have been a loyal customer for over 30 years. The customer service over recent years has deteriorated beyond recognition, which is such a shame.
If I get a resolution, I will let you know. Please post how you get on too.
