Phone not configured on Hub

[Rob3rts75]

We are having the same issue  its been ongoing since August phone not configured we've had a engineer but he couldn't do anything because its on bt side but its still not working 

[DavidM]

Hi @Rob3rts75 and thanks for the post. 

I can see @NeilO has offered help on your other thread but in the meantime you might want to contact the FTTP team on 08005874787 who should be able to get a fault raised to the tech guys to investigate this as the engineer was unable to resolve.

Cheers

David

[Rob3rts75]

Hi I've sent details over to Neil 0 but not had a reply as of yet cheers 

[DavidM · Accepted solution]

Hi @Rob3rts75 ,

Thanks for sending over the details. I'm sorry it took a while to get this sorted but we got there in the end. Post back if you have any other issues.

Cheers

David