Telephone Extension Sockets with BT Digital Voice - Are they of any use now?

[tkdfan]

Hi All,

I wonder if anybody could please advise?

I have recently moved to BT Digital Voice, and am happy with how it's working.

However, even though the new master socket faceplate (version 5c) has a telephone socket next to the broadband one, I can't really see the point, as , so far as I can tell, the broadband signal is not carried over this line, so it would not be possible to move the router to a more central location in my house.

I have an extension socket plugged into the telephone point at the master socket, but the router appears not to work on this extension. At least the solid blue light never appears.

Apologies if this is a daft question to the more expert members on here.

Thanks in advance.

[jac_95]

Hi tkdfan,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[rbz5416]

I'm a bit confused over exactly what you have. It appears that your landline has been moved to DV but your broadband is still copper, is that right? If so, you can still use one of your extensions to relocate the router, you just need to add a filter to the RJ11 cable. Same as you would have done before filtered faceplates were introduced.

[VeteranISPUser]

Hi @rbz5416   You don’t need a filter if there is no voice service. The only advantage is it provides a RJ11 converter but I replaced mine with a telephone to RJ11 cable making the filter redundant.

[licquorice]

@rbz5416  However the extension will be wired from the filtered side of the master socket so broadband will not work at the extension socket unless you move the wires that are currently connected to terminals 2&5 to the data extension terminals. No filter is required as your voice service is DV, although you may need one to convert the extension phone socket to an RJ11 for the router DSL lead.

See https://www.manualslib.com/manual/1489673/Openreach-Nte5c.html?page=3#manual

[milleniumaire]

Just solved this issue, no thanks to the lack of support from BT, by purchasing and installing a mini telephone socket under the BT master, then disconnecting the extension cables from the BT master and connecting them into the new mini telephone socket.  A hole was drilled through the wall and the extension cable fed through to the mini socket.

A standard male to male cable telephone was used to plug the BT Smart Hub into the new extension mini socket.

All extensions in the house are now working again with Digital Voice.

BT offered a wireless adapter but for various reasons this isn't suitable for my setup.  I know BT developed a replacement faceplate (VOIP reinjection faceplate) but for whatever reason they decided not to make this available.  For me and many others in my position, this would have made things so much easier as it would simply have involved replacing the master socket faceplate.  I suspect money is more important than service to BT!