Vicious circle of Line Fault

[ATTisBetter]

Since 17th Oct (two weeks) BT claim to be sending an engineer to fix a basic line fault - but nobody has actually been assigned.  Charming call centre staff apologies each time I call (5 times) and we begin again - but still no progress.   How do you actually ensure that BT fixes a basic line fault, rather than just saying they will fix it and doing nothing ?

[DavidM]

Hi @ATTisBetter and welcome to our community.

I'm sorry it's taking so long to get your line fixed. I can help. I'll need a few details so check your inbox for my message and drop me a reply with the details.

Cheers

David

[ATTisBetter]

@DavidM - I tried to open your PM on both iPad and iPhone but the message does not ‘open’.  I can see the 1st two lines and then it truncates.  If I click on the message or the ‘envelope’ nothing opens. 

[imjolly]

do you have devices set to desktop view?  you also need to be signed into forum

[DavidM]

Sorry about that @ATTisBetter . Are you able to try a different browser?

Cheers

David

[ATTisBetter]

I’ve also tried Chrome - same problem - does not open.  Will open laptop and see if MS works 

[ATTisBetter]

Hi @davem- 3rd device, 6th browser - but PM still doesn't open, so have tried to send new PM's to you.  Hopefully you received PM with all of our details, fault etc.  Cheers.

[DavidM]

Hi @ATTisBetter ,

Sorry for the inconvenience there. I can see your message in our queue. We'll get to you in turn.

Cheers

David

[ATTisBetter]

Many thanks…

[ATTisBetter]

After two weeks of waiting for a fault resolution - I have received an email stating that BT have closed the complaint - without any resolution to the fault or discussion with me.  How can BT just close complaints that have not been resolved ?  Is there a way to communicate with BT without waiting for an hour on on the suggested 0800 number they provide ?