Why Won't BT Allow Plusnet and EE to Provide Digital Voice Service?

[Bhaiv]

Both Plusnet and EE have their fans and would know doubt like to stick with service they know. So, being as having original landline number is very important to some people eg because it's the number their bank, doctor, dentist, family members, friends etc have, why on earth can't they preserve it with Plusnet or EE when their area goes full fibre?

[jac_95]

It rather more about the branding strategy and product focus than not allowing.

EE and Plusnet are 2 of 3 consumer brands within the BT Group plc along with BT Consumer.

EE is also to become the main consumer brand for broadband and mobile https://www.ispreview.co.uk/index.php/2022/04/bt-group-turning-ee-into-its-flagship-brand-for-uk-con...

[Bhaiv]

I was actually rung by someone today, 5 June, from EE (I have EE sim) try to urge me toward EE broadband, but since EE is not going to offer voip phone service, that was deal breaker for me.

[Weerab1983]

Whatever BT are currently offering will probably be an EE product at some point in the near future when the merger is completed. 

[Bhaiv]

I thought BT owned EE?

[Weerab1983]

Broadband and TV are getting shifted to under the EE brand.

[Bhaiv]

Is plusnet being hung out to dry?

[Weerab1983]

Don't know about the plans for Plusnet but their mobile plans stopped recently I believe 

[garybs29]

I'd think it's absolutely nothing to do with BT not "allowing" it. They're different brands so will not offer all the same things

[Bhaiv]

If plusnet were an autonomous company or treated like one, I would imagine they would offer digital voice. We are being coerced away from our traditional home phone yet only BT, Sky and Vodafone seem to be offering voip phone (BT charging 5 gbp per month for the privilege). Something is not right here.