Just Received EE 5G Smart Hub from BT - Where do I Plug-in Landline?

[BOBO1010]

Hi. Just setup EE 5g smart router after being talked into it by EE rep. 

Any ideas where I plug my landline phone in - I can only see 2 ethernet ports. My landline phone is broadband dependent due to the recent BT switch, to internet based phone calls. Thanks.

[Crimliar]

You don't!  You need to check to see exactly what you've agreed to, because it may be possible that you've been sold an unsuitable service.

[BOBO1010]

Jeez, if that is the case, this is ridiculous. I suspected something “fishy.” I was told absolutely nothing about my landline on the call! So I am now left with a landline that I pay BT for, that no longer works? Is that the case!?

[iniltous]

You landline phone stays connected to where it is now 

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up

if you are an EE customer,  how can you be paying BT for your ‘landline’  ? you need to be clearer about what products you have and who supplies them , ( were you for example a BT customer that has moved to EE ? )  if it’s EE( which seems the most logical if you have EE version of ‘hybrid connect’ )  should your landline type service develop a fault and stop working the 4G mobile broadband hybrid connect takes over your connection until the landline service is restored ‘ the mobile broadband device connects to the router , your phone instrument remains connected to the router , assuming you have IP telephone ( Digital voice )  

[licquorice]

The OP appears to have a 5G router rather than a hybrid connect, but could be wrong about that.

[BOBO1010]

I was sent the 5G EE Smart Router - not hybrid connect.

The guy on the phone just told me “we want to send you a free gift as you have been with BT for so long.” 

I was very suspicious. I asked repeatedly that “nothing will change other than receiving the free gift.” I was re-assured repeatedly, and finally agreed. 

I was also re-assured that my long term BT email address would be preserved (critical as I have used it for years.)

It was simply presented as a new faster router, totally free, with no strings attached.

Also it could only have been BT that called me (from South Shields,) as they had all my account details .

Now, I do not have a landline!?

[licquorice]

What, exactly, is the device you have been sent? What broadband service do you have?

[BOBO1010]

It is an EE 5G Smart Hub, and at no point did the caller mention I would lose my landline (that I paid BT for right up until yesterday.)

Up until yesterday I had a reduced price BT broadband and landline package, due to being on Universal Credit.

Now, I do not have a clue what is going on.

[iniltous]

So it’s a MiFi device , unrelated to your ‘landline’ and more normally used by someone as a replacement for a  ‘landline’ broadband service , where (for example ) , no landline broadband is available or the speeds it could provide are unattractive and a mobile solution offers a better service ) , it’s basically a mobile phone network hotspot that you can connect your computer, tablet etc to , it’s not a replacement for a landline phone service ) so why do you think this has anything to do with your ‘landline’ or expect to be able to plug in a landline type phone ? , I suspect you don’t really appreciate what it is you have actually bought , you  could connect your mobile phone (WiFi calling ) but it’s not anything to do with your landline phone service and you can’t easily use it either your landline number , assuming keeping your landline number is important to you 

[BOBO1010]

@iniltous If you read my previous posts, you will understand I have bought nothing. I was told I would be sent a “free gift,” and after repeated requests for re-assurance, was told that nothing else would change with my current account, other than receiving a faster router. I would say that losing your landline, is a pretty “giant change” to my existing setup.

Phoning BT now - fingers crossed they will actually answer before they all clock off.