Bt mistakenly turned off my home internet over 2 months ago. While they were trying to sort out the problem we were sent a mini hub which worked reasonably ok. Then, shockingly, they turned this off also by mistake last week. They had to send us a new one (white EE), which looks slightly different and is absolutely useless. Works for around 30 mins a day in total, no signal most of the time despite resetting etc. Bt told me it shouldn’t be any different to the previous one. I am beyond frustrated, especially given we both work from home….it is impossible. I am now having to do a 2 hour daily commute to get to an office with internet, and having to pay to put my 2 children into childcare every day as it is the summer holidays and they obviously now cannot stay at home as we aren’t there
they told us nothing more they could do re restoring home internet, to go to the ombudsman which we are currently doing…when will this ever end??!!
has anyone else experienced similar issues with hub performance?
or with Bt being unable to restore internet to their home?
I can’t quite believe that this is happening in 2022!!
