New Customer MyBT and BT Sports Apps Not Working

[DerekTheChicken]

Hello, 

BT  Broadband activated thus morning, tv set up fine. 

However can't access the My BT app or BT Sport apps, changed password, unistalled and reinstalled both. Logged into My BT fine online.

Help 😂

Thank you 

[JohnC2]

Hi @DerekTheChicken, sorry you're having a problem with MyBT on the the app. When you've logged into your BTID on the web are you able to view bills, manage your account or watch any of the sport clips at Watch TNT Sports | Live Streams, Highlights & Replays (bt.com)
Do you have more than 1 account linked to your BTID?
Cheers

John
 

[DerekTheChicken]

Thanks for your reply. 

No, nothing. Brand new customer. I've checked what I can 

[JohnC2]

Hi @DerekTheChicken, thanks for checking that. 

Were you a previous BT customer in the past or did you have a failed order when getting set up with us?
Does the account number show match the one on your order to get connected?
Cheers

John

[DerekTheChicken]

Thanks again. 

No, no and the account number on my original order is different from the one on my account details 

[JohnC2 · Accepted solution]

Hi @DerekTheChicken, I don't know what has happened here. 
If you've a different email address that wasn't used for a BTID before try set up a new BTID again at www.bt.com/mybt - Don't have a BTID - Create one,  with your new account number and it should work ok.
Cheers

John 

[DerekTheChicken]

I tried the latter option and it has worked, thank you very much for all your help, it is much appreciated 👍

[JohnC2]

Hi @DerekTheChicken, thanks for posting back and great that you've got this resolved.

Cheers

John