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rasson
Beginner
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Message 1 of 4

Our website seems to be blocked by BT

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Hi @NeilO 

Hope you can help

Our website appears to be blocked by BT - we think it may have been miscategorised, can you help?

We emailed saferbrowsing@bt.com almost a month ago and have not heard anything

www.eternalbeauty.co.uk

It clears all the McAfee and Sucuri tests

Can you let us have an idea as to how long this matter will take to recitify?

Many thanks in advance

J

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: Our website seems to be blocked by BT

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Hi, @rasson welcome to the community and thanks for posting. I've highlighted your post to the safer browsing team and asked them to help. They're normally able to resolve these issues quite quickly if the site has been miscategorised.

Thanks

Neil

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rasson
Beginner
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Message 3 of 4

Re: Our website seems to be blocked by BT

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All sorted - thank you soooo much 🙂

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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Our website seems to be blocked by BT

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Hi, @rasson great, I'm glad it's working now.

I've been advised that the safer browsing team received an email yesterday afternoon and had the categorisation issue corrected within 10 mins. They also replied to the email to provide an update.

Unfortunately, they couldn't see any reports from a month ago.

Thanks

Neil

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