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Sunil22
Beginner

on ‎21-12-2025 12h41

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Message 1 of 2

Sky Q tv installation disconnecting ring door camera

Sky Q tv installation has caused ring door camera to stop working. Read a lot online that the sky Q mini boxes cause a mesh network which causes the ring camera to drop off

ive tried logging into BT admin page disconnecting all 5 GHz devices on the network and try and reconnect the ring camera that way but still ineffective

has anyone solved this 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-12-2025 13h24

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Message 2 of 2

Re: Sky Q tv installation disconnecting ring door camera

SKY Q uses channel 36 so you need to change hub wifi channel from smart to say channel 44 or 48 also doing as you have by turning off 5ghz in hub and connecting ring cameras to 2.4ghz and once connected restart the 5ghz wifi seems to work for others

 



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