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Message 21 of 33

Re: Slow / long Youtube load/seek times

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it seems ok now. let's hope it's permanent this time 🙂

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Message 22 of 33

Re: Slow / long Youtube load/seek times

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Hi @csiwek

Thank you for posting back.

Sorry again that this issue reoccurred. I am pleased to see it's working ok.

If you need a hand in future you know where we are.

Take care.

Robbie

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Message 23 of 33

Re: Slow / long Youtube load/seek times

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it happens again:

ping rr4---sn-cu-ajted.googlevideo.com -s 1400

--- rr4.sn-cu-ajted.googlevideo.com ping statistics ---
29 packets transmitted, 12 received, 58.6207% packet loss, time 28327ms
rtt min/avg/max/mdev = 3.136/3.641/3.893/0.255 ms

 

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Message 24 of 33

Re: Slow / long Youtube load/seek times

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Thank you @csiwek. I am sorry that you experienced it again.

@ST7 did you notice any changes yesterday or again today?

Thanks

Dan

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Message 25 of 33

Re: Slow / long Youtube load/seek times

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Seems fine at the moment, everything loading straight away, can't remember yesterday to be honest.

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Message 26 of 33

Re: Slow / long Youtube load/seek times

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Thank you @ST7.

I was on it last night too but didn't come across any issues.

If this continues to happen to either of you over the weekend, can you post up here and I'll contact the team again?

Thanks

DanielS 

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Message 27 of 33

Re: Slow / long Youtube load/seek times

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Hi @RobbieMac and @DanielS 

 

First of all, thanks for the support.

I am not home at the moment but I can SSH there and I can confirm that the packet loss to that address still occurs.

Interestingly,  It only happens when pinging over IPv4.   IPv6 is just fine.  

please see the results:

csiwek@server:~$ ping rr4---sn-cu-ajted.googlevideo.com -s 1400
PING rr4---sn-cu-ajted.googlevideo.com(2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f)) 1400 data bytes
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=1 ttl=61 time=3.27 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=2 ttl=61 time=3.22 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=3 ttl=61 time=2.98 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=4 ttl=61 time=4.51 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=5 ttl=61 time=4.47 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=6 ttl=61 time=3.57 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=7 ttl=61 time=3.73 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=8 ttl=61 time=3.63 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=9 ttl=61 time=3.35 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=10 ttl=61 time=3.56 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=11 ttl=61 time=3.70 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=12 ttl=61 time=3.11 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=13 ttl=61 time=2.75 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=14 ttl=61 time=2.73 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=15 ttl=61 time=4.25 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=16 ttl=61 time=4.36 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=17 ttl=61 time=4.37 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=18 ttl=61 time=4.37 ms
1408 bytes from 2a00:23a0:1e5:5::f (2a00:23a0:1e5:5::f): icmp_seq=19 ttl=61 time=2.83 ms
^C
--- rr4---sn-cu-ajted.googlevideo.com ping statistics ---
19 packets transmitted, 19 received, 0% packet loss, time 18028ms
rtt min/avg/max/mdev = 2.731/3.618/4.508/0.598 ms
csiwek@server:~$ ping rr4---sn-cu-ajted.googlevideo.com -s 1400 -4
PING (213.123.245.175) 1400(1428) bytes of data.
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=1 ttl=124 time=2.51 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=2 ttl=124 time=3.88 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=4 ttl=124 time=3.26 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=5 ttl=124 time=2.97 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=6 ttl=124 time=2.61 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=7 ttl=124 time=3.91 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=11 ttl=124 time=3.18 ms
1408 bytes from host213-123-245-175.in-addr.btopenworld.com (213.123.245.175): icmp_seq=12 ttl=124 time=2.83 ms
^C
--- ping statistics ---
13 packets transmitted, 8 received, 38.4615% packet loss, time 12089ms
rtt min/avg/max/mdev = 2.513/3.144/3.907/0.493 ms

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Message 28 of 33

Re: Slow / long Youtube load/seek times

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I'm encountering it on some but not all youtube pages, now.

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Message 29 of 33

Re: Slow / long Youtube load/seek times

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Hi @ST7 and @csiwek, thanks for posting back and sorry you're still seeing this issue.

The team has made a change and tested and they're not seeing packet loss now. Please would you check again and let us know how you get on?

Cheers

John

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Message 30 of 33

Re: Slow / long Youtube load/seek times

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I can confirm I don't see the packet loss anymore... I'll do more tests when I'm back home next week

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