I'm trying to connect to a remote desktop but it does not work.
I have created a port forwarding rule for port 3389, checked that webprotect is off and done a factory reset, but nothing changes.
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Welcome to this user forum for BT Retail phone and broadband customers.
You do not need to do any port forwarding if you are originating the request, however the remote computer would need to allow incoming connections on port 3389.
If you are using Windows, then Windows Firewall normally enables port 3389 for outgoing and incoming connections when the RDP request is initiated.
Remote desktop connections cannot be made to devices running Windows Home editions (although it can initiate an RDP to a machine running a Windows Pro edition).
If your machine is running a Windows Home edition then download the free TeamViewer instead.
Thank you for your answer.
The receiving server has been configured to allow my current IP and the 3389 port is open.
I had the same problem with another RDP server, but I was able to solve it by adding an IPV6 pinhole to the smarthub configuration, which in my opinion confirms that the smarthub 2 out of the box is not configured for this kind of traffic (and it also rules out any possible problems with the windows firewall)
The IT manager for the box I need to reach thinks that it's a NAT issue, I'm not sure and hope I won't have to change provider just for this.
Is there a tech support available for these issues? I tried the chat on BT but was told it's only for issues with the broadband service per se...
Any help would be greatly appreciated, thanks!
thanks for your reply. It is a windows professional box and I never had any issues with Virgin, I'm afraid.
I need to get to a windows server via RDP and TeamViewer is not an option (it would not be free when using it for work anyway)
You may have just answered your own question.
As I understand it, and I could be wrong, business customers get a static IP address by default with Virgin but not with BT, have you tried using DDNS
Obviously the first thing I check is my public IP. I wouldn't bother anybody posting for something as simple as that....
The public IP changes normally if I reset the hub or if the lease expires, but I have checked my IP just before telling the IT manager and did try afterwards.
I'm sure my external IP is right because other IP base services I use are working well.
I fail to see if you are originating the request it has anything to do with the BT hub. The hub by default passes ALL outbound traffic.
It might have helped if you had given more information in your original post, I'm not a fan of guessing games