I have a Smarthub 2 and for the last 6 weeks, I have internet connection problems, possibly started when I was changed over to digital for my home phone although I am not too sure about this. The ongoing problem is that whilst I can access some sites like Youtube and google easily, I cannot access many others like BBC News or the Adobe home page. The 'death' whirling clock comes on in the tab and I am timed out. I have tried with Chrome and with Edge but still the problem with access. I have tried everything, switching the smarthub off and on, factory reset, disconnecting the computer and other connections to the smarthub and just having one connected device. I have my laptop connected to the smarthub by cable and it sits some 2 feet away. The computer shows I am connected but again no access to most sites, including BT's own site!! I have tried using wifi only with the laptop and occasionally that improves performance, but not much. Sometime my phone says connected but no internet. The real funny thing is that my download speed in around 50mB ?????. I don't know whats going on. BT says there is nothing wrong with the smarthub! I have cleared cache and cleared browser data, but all to no avail. I have tried a different laptop but nothing changes. I am surprised I can get onto this site. Whats going on?? Any help would be much appreciated before BT or shall I say EE gets the heaveho.
