access blocked - for the moment - why?

[sheila23]

I have started getting the following message when I open a browser
I understand how to fix it,

but would really like to know why Access control keeps switching to OFF. I am the sole user of the machine

[imjolly]

have you got parental controls set on hub?

[sheila23]

No only me so no need

[imjolly]

then go to MYBT and check that Web Protect is not active as can be by default  if active then turn off

[sheila23]

I can access the web just fine. There's no BT Protection or Parental control in place

[Les-Gibson]

I don't understand how you can access the web and receive that message. Have you tried a factory reset of the hub and have you checked any and all cables for intermittent connection

[sheila23]

Neither do I that's the whole point!
Outlook shows this

Browser shows  this

But Router has no Access Control set

[sheila23]

yes