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Message 1 of 7

iPhone not connecting to Wi-Fi

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Hi all,

my iPhone won’t connect to my home Wi-Fi.

we have 5 phones, iPad and multiple other devices connected in the house but only this phone has the issue. 
I did contact Apple first but they said it is a ISP issue, contacted BT and they say it’s the device. 

tried googling an followed all the recommended actions without success. 

so, over to this community with crossed fingers. 

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Message 2 of 7

Re: iPhone not connecting to Wi-Fi

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@Spewy87 

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Its possible that the home hub has run out of internal connections, a very common issue if you have devices that are using random MAC addresses. You can probably see lots of "unknown device" entries in the home hub connections list.

A factory reset clears this list, but eventually it will happen again unless you avoid using MAC randomisation (Private Addressing ) on your home wireless connection.

This is mainly a problem with Apple devices and later Android versions.

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Message 3 of 7

Re: iPhone not connecting to Wi-Fi

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Thanks, I followed the link provided, then the instructions to reset smart hub 2.

it tells you to press and hold the factory reset button fir 5 seconds but when I do that the hub doesn’t reset, nothing at all happens 🤷

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Message 4 of 7

Re: iPhone not connecting to Wi-Fi

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You need to press it for about 20 seconds until the lights flash.

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Message 5 of 7

Re: iPhone not connecting to Wi-Fi

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Unfortunately that hasn’t worked either 

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Message 6 of 7

Re: iPhone not connecting to Wi-Fi

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Sorted now, it was a VPN issue

 

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Message 7 of 7

Re: iPhone not connecting to Wi-Fi

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Thanks for the update @Spewy87 .

We appreciate you taking time to let us know this is sorted.

Cheers

David

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