iPhone not connecting to Wi-Fi

[Spewy87]

Hi all,

my iPhone won’t connect to my home Wi-Fi.

we have 5 phones, iPad and multiple other devices connected in the house but only this phone has the issue. 
I did contact Apple first but they said it is a ISP issue, contacted BT and they say it’s the device. 

tried googling an followed all the recommended actions without success. 

so, over to this community with crossed fingers. 

[Keith_Beddoe]

@Spewy87 

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Its possible that the home hub has run out of internal connections, a very common issue if you have devices that are using random MAC addresses. You can probably see lots of "unknown device" entries in the home hub connections list.

A factory reset clears this list, but eventually it will happen again unless you avoid using MAC randomisation (Private Addressing ) on your home wireless connection.

This is mainly a problem with Apple devices and later Android versions.

[Spewy87]

Thanks, I followed the link provided, then the instructions to reset smart hub 2.

it tells you to press and hold the factory reset button fir 5 seconds but when I do that the hub doesn’t reset, nothing at all happens 🤷

[licquorice]

You need to press it for about 20 seconds until the lights flash.

[Spewy87]

Unfortunately that hasn’t worked either 

[Spewy87 · Accepted solution]

Sorted now, it was a VPN issue

[DavidM]

Thanks for the update @Spewy87 .

We appreciate you taking time to let us know this is sorted.

Cheers

David