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BT Live chat suggestion

BT Live chat suggestion

When on live chat I should be able to click on a button that emails me a transcript of the conversation (like other companies do) BT customers have to reply on the call centree employee sending it when conversation has finished, which i've noticed doesnt always happen. As someone who has had to use it due to poor system processess in place I find i have to keep a note of the conversations due to the variety of conflicting answers i get. funny that.