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Get rid of pointless Indian Call Centres

Status: New Idea
by Storm on ‎01-02-2014 18h37

I've just come off the telephone to them and yet again all they do if provide BT with a first line of defence, lie and fob customers off. At no point do they even try to provide help, I'd put good money on the reason being that they can't as they are totally unqualified and are pointless from a customers perspective.

 

BT take heed, I refuse to spend one more minute of my time trying to hold a conversation with a call centre that obviously has a brief to ignore customers, lie and just read from a script.

 

All my own opinion and taken from experience.

Forum PM system group message.

Status: New Idea
by on ‎07-12-2016 17h46

This feature could be useful if it worked in any meaningful way, currently it is just a means of sending a PM to more than one recipient. The features lacking are the ability for a given recipient to view all the other recipients and a 'reply all' feature. As currently implemented, it is not possible to hold any off-line group discussions in any manageable form.

MyBT Smartphone App

Status: More Feedback Needed
by jtoady on ‎01-11-2012 14h36
It would be really useful if I could access my broadband usage and billing details using an app on my smartphone. Is there any intention of this happening?
Status: More Feedback Needed

Thanks for the suggestion, sounds like a good idea Smiley Happy What does everyone else think? If you think it's a good idea click on the Kudos star. Stephanie

BT Usage Monitor

Status: More Feedback Needed
by vofsanity on ‎17-11-2011 13h13

The Plusnet (BT subsiidiary) Usage Monitor is more sophisticated than that offered by BT. Can we please have the BT one updated to provide similar facilities. The desirable features are

1. Usage displayed ony 2hours out of date

2. Usage this month broken down on a daily basis.

3. Usage breakdown by activity showing surfing, email, streaming, FTP, Peer to Peer etc.

4. The ability to put a cap on usage so that the user does not go over their monthly allowance. 

Status: More Feedback Needed
Thanks for the suggestion guys - i've passed on this initial feedback but would like to see what other people's thoughts are - add you feedback in the comments. Thx Kerry

It would be helpful if the BT Broadband account holder could nominate one sub-account to have free access to the hotspots, in addition to the main e-mail account.

 

A parent could nominate a young person who may be away from home, at university or college.

 

This would avoid the need for the primary e-mail account details to be revealed.

 

The account holder would still be responsible for hotspot usage, and could suspend the access if needed.

 

 

Status: More Feedback Needed
Another good idea Keith. I can't implement it here on the forum, but if others would find this useful, please rate the idea and provide comments and I can use as feedback to the product team. Thx

UK Call Centres...

Status: Not Suitable
by Sean-H on ‎19-06-2012 14h51

Here's an idea.  Why not have UK call centres with people who can speak and understand English fluently and who have been trained in proper customer service and not read the script, talk over customers and accuse them of being liars!?

Just an idea. British Telecom

Status: Not Suitable

BT Home Hub 4 Wishlist

by Dean235 on ‎15-06-2013 19h48

This is a wishlist of what I want in the next firmware upgrade. I hope someone from BT will read this, or someone forward it to them. I will add more points if I think it is nessascary. 

 

Manual Power Save - I know the HH4 advertises eco-technology, it turns off certian features when not needed etc. But some of my devices remain connected to the internet so the manual power save is not going to turn it off. I know I could just do this with Access Control but I much prefer a universal time limit.

 

Turn off BT Fon within the Hub Manager - I know you can disable it by logging in to opt-out but for me I forgot my details and have only remembered itUsers should have control on what can be allowed and not. I still have BT-Wifi operating in the 5Ghz band, talked to India but they "don't know".

 

Ability to turn off certain indicator lights - When I disabled Wi-Fi on the 2.4Ghz band it immediatley displayed a orange light, I don't reallly like this...I mean, I know its turned off!

Loyalty Reward

Status: New Idea
by Peter on ‎06-01-2014 15h45

Many companies including BT are keen to offer new customers any number of incentives to join but offer nothing to longstanding customers who stay despite everything.

Why not offer those longstanding customers some form of thankyou,  maybe a number free films on BT Vision or free HD Sport.  The incentive value could be proportional to the length of time as a customer.

I recently received such an incentive from Microsoft for being a Windows phone user, specifically 20GB of extra Skydrive storage.  It cost them very little but I felt it was a nice gesture and good for customer relations.  BT should do something similar.

 

 

Vote for tethering!

by Bully3176 on ‎21-02-2016 11h45

I too was disappointed to find out BT did not offer tethering. Come on BT get out of the dark ages and match EE. 

 

Please post if if you think BT should allow customers to make there own decision about data usage and cost if they want to tether. Let's try and get it enabled! 

 

I say switch it on BT 

Customer service

Status: New Idea
by ptds on ‎09-01-2014 18h02

A good idea.

 

How about having a customer service that.

 

A) You can get through to in less than an hour.

B) They know what they are talking about

C) Can actually be usefull.

 

0/10 please try harder!

BT Sport Europe - Remove the news ticker

Status: New Idea
by PaulLFC on ‎12-08-2015 17h36
The news ticker and league tables should be removed when football highlights and other non-live programmes are on on BT Sport Europe.

They are pointless and far too distracting. If I am watching football highlights, I am watching them for the football, not to see what some golfer has written on Twitter.

Please remove this eyesore and show programmes in full screen.

My phone bill each quarter shows a list of phone calls that have not been charged but what I would really like to know is how much I have saved by continually paying for the 'anytime plan'.

 

Would it be feasible to add another column to the bill entitled something like 'plan saving' or if not this then a statement at the bottom of the bill indicating an overall total plan saving?  I'm pretty sure there is a saving being made but it would be nice to see it in print. 

 

It might also be a good selling point to those who do not subscribe to the any time plane to point out the saving that could have been made if the subscriber had been a member of the plan.

 

Thanks

Status: Future Possibility
I can definitely see the benefit of this and I've passed it on as an opportunity to the team that looks after the format of the bill. Thanks for the suggestion Smiley Happy

1) include in the list of options when calling BT the ability to "hold to speak to a customer care rep"

2) move all your call centres back to the UK

3) if the above is too difficult or expensive then in the list of options when calling BT include "press 9 to switch to a competitor"

 

I've spent 3 hours today to achieve something that would have taken no more than 10 minutes had I got through straight away to a real person in one go.

 

I've been considering whether to bring my broadband and telephone line together under BT or a competitor; at least this experience has made the decision a no brainer.

Location

Status: More Feedback Needed
by Distinguished Sage on ‎27-01-2011 13h29

Kerry,

 

Some people have put their location on their public profile. It would be helpful if this could be displayed below their name, as its useful to know where people are located.

 

Keith

 

Status: More Feedback Needed
Great idea guys. Sounds like it would be useful if there were common issues where location may be a factor. Interesting to see further comments/ratings on this. Kerry

Customer Service

Status: New Idea
by Bob1001 on ‎17-09-2013 12h12

How about having a customer service department

Spent 80 minutes waiting for an adviser who could not solve the problem and when escalating to a manager, the line misteriously just drops. Also, another great idea, when you agree to stop the service, dont keep charging... so frustrating to try resolve anything w bt...

MyBT - Incorrect units being used

Status: New Idea
by on ‎27-06-2015 9h02

On MyBT is tells me that for my broadband package I get ...

 

"Up to 38MB download speed. Up to 9.5MB upload speed"

 

Maybe a moderator could remind those that manage the website that mega-bytes (MB) represents a quantity, not a speed! Broadband data transfer speeds are normally stated in mega-bits per second (Mbps).

 

Just a thought. Smiley Happy

 

How about having an integrated exchange checker built into the forums!?

 

People can find out the exchange they are on and can therefore include it in their first post, making solutions quicker.

 

There could also be an integrated exchange VP congestion checker as well like the 'Exchange Status Checker' from Plusnet (Click Here). This would allow people to check congestion at their exchange before they post about it, which may save time in the solution.

 

Chris

Status: More Feedback Needed
Thanks for the idea - what does everyone else think? K

Often a thread is incorrectly marked as solved when it isn't. Or it is, but the problem resurfaces. People get frustrated that a problem they're still experiencing is "solved".

 

If marking a thread as solved also locked the thread, then others would start a new thread - which could remain open until the new poster is satisfied.

Status: Considering
Thanks for this, I'll take some advice at our end to see whether we can take this forward - leave it with me and I'll update here as soon as I can.

More control of BT home hubs

Status: New Idea
by Shadd on ‎11-07-2014 12h10

I would like more control over the BT Homehub, what other options would you have added to the BT hub that dont exist at the present time.

 

1: DNS to be changeable. (Not sure why we are forced to use BT DNS) 

2: IP/URL block list including the option to block entire ranges.

3: More control over the firewall to create customised rules.

4: Call center staff button that sends electric shocks into the seat of the call center staff if they lie to you.

It could be red and soft to the touch and make a calming sound to help with those long and painful phone calls that haunt mankind, OK so number 4 is a step to far ok

 

 

 

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