BT Cloud has closed x
<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- BT Community
- /
- Announcements
- /
- Ideas Bank
- /
- Holistic customer care for all BT services
Options
- Subscribe to this Idea's RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Holistic customer care for all BT services
Holistic customer care for all BT services
As a customer it is very frustrating to have to deal with so many different teams within BT. I have BT phone line, broadband and vision. When I have had issues in the past I have got bounced around different teams there was no one person who seemed to be able to look after me and ensure all of my issues got addressed.
The customer experience could be massively improved by having a single team who is responsible for all the services I am subscribed to.
You must be a registered user to add a comment on this idea. If you've already registered, please log in. If you haven't registered yet, please register and log in.
Recently Completed Ideas
Idea Statuses
- New Idea 177
- More Feedback Needed 39
- Considering 4
- Accepted 0
- Implemented 12
- Future Possibility 7
- Duplicate 3
- Not Suitable 23
