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Message 21 of 72

Re: Help Activating Discovery+ account

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Hi Darren,

 

I was wondering whether you could help. I also have the same issue. do not have the activate button on my bt page.

 

thanks

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Message 22 of 72

Re: Help Activating Discovery+ account

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Hi @mattp22 Please can you try using this link to activate Discovery+? Reply back and let me know if that works.

Thanks

Neil

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Message 23 of 72

Re: Help Activating Discovery+ account

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Hi @NeilO ,

 

No, I get the following message: 

 

To get set up, please head to My BT and follow the simple activation steps.

Code: WB310

Request ID - 1692458445635:g5IpATwOJQv9oXcUd-9Xf

 

and when I go to My BT there is nothing there to activate it.

M

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Message 24 of 72

Re: Help Activating Discovery+ account

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@mattp22 thanks for giving that a go. I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

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Message 25 of 72

Re: Help Activating Discovery+ account

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Hi, I'm also having the same problem. Had the email from BT with activate Discovery+, but no option on any of my accounts on my BT page.

Using the links on this thread I get error “Code: WB310”

Is there anything else I can try? 

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Message 26 of 72

Re: Help Activating Discovery+ account

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@Ryanwil sorry about that, have you tried using a web browser instead of the app?

Thanks

Neil

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Message 27 of 72

Re: Help Activating Discovery+ account

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Yeah, tried edge on my mobile and laptop… 

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Message 28 of 72

Re: Help Activating Discovery+ account

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Its just appeared! Patience is all that was needed I guess.  🙂

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Message 29 of 72

Re: Help Activating Discovery+ account

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I've been having trouble activating Discovery+ with my account.

In My BT, the only thing there is 'TNT Sports from EE'.

Now I've tried to activate using the links, with different devices and browsers, but the same error appears each time:

'Code: WB401

Request ID - 1692533419950:F1W1-HiDjkld_I1k9pcmF'

Haven't been able to get past this part

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Message 30 of 72

Re: Help Activating Discovery+ account

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Hi @Syloxus As your TNT Sport is provided as part of your EE service I'd recommend posting on the EE community for help with this. Home - The EE Community

Thanks

Neil

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