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Message 1 of 15

btp-15000 error

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Hi, 

Since yesterday nobody is able to resolve my issue I currently have despite my phone call and couple of chat conversations. Please can someone from the BT Team kindly advise when I will get a full service activated as currently unable to watch any TV channels I have chosen into my contract please?

The error : btp-15000

The pending order number: **Edited**

Thank you,

Marcin

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Message 2 of 15

Re: btp-15000 error

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Hi @Marcin17

Welcome to the BT Community and thank you for your post!

I am sorry for the error message you're seeing on your EETV service.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Message 3 of 15

Re: btp-15000 error

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Looks like similar issue to this:

Solved: Re: BTP-15000 - BT Community

The poor feller @DarrenDev might be able to help but he's on holiday at the moment, I saw this on another post earlier today, although he did say he would log in a little later and check.

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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Message 4 of 15

Re: btp-15000 error

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That should be it fixed now @Marcin17 

If it doesn't work straight away then reboot your TV Box and wait a couple of minutes.

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Message 5 of 15

Re: btp-15000 error

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Gotto hand it to @DarrenDev 

Go have a beer now!

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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Message 6 of 15

Re: btp-15000 error

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You're both legends. Thanks  a lot for looking into it and I will confirm later if it works as heading back home now.

 

Have a great evening.

Marcin

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Message 7 of 15

Re: btp-15000 error

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ahh I didnt do anything apart from spoil someones holiday... 😕

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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Message 8 of 15

Re: btp-15000 error

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I can confirm the TV is working now so thank you once again. This is very much appreciated. Just can’t believe there is only one person who can resolve this customer’s issue anyway.

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Message 9 of 15

Re: btp-15000 error

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There probably is more people but getting it in front of them via normal telephone customer services may not be that easy.

There’s a good community on these boards and Mr Dev is one of the folks who frequent here and who solve a lot of problems, I would hope for his sake that he’s not the only person looking after EETV 😳

My TV didn’t get switched on on the activation day with but I had an open complaint already so had easy access to the support, someone flicked and switch and there it was the day after.

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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Message 10 of 15

Re: btp-15000 error

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I look good here because I get to pick and choose the faults that I think I can help with. Our agents on the phone have to try to help with every possible question about every BT or EE product, so they have scripts to help them deal with issues.

In your case their scripts say they should raise a case with TMC, who would then do the same thing that I did (although they usually have a long queue, so can take up to 10 days to pick it up).