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SRB
Expert

‎20-10-2023 14h47 - edited ‎20-10-2023 14h56

3,240 Views
Message 61 of 215

Re: EE “A new era”

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Understand, thanks for the quick reply @DarrenDev that's reassuring to know👍

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NickBS
Community Manager
Community Manager

on ‎20-10-2023 14h54

3,149 Views
Message 62 of 215

Re: EE “A new era”

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Not sure on this one @Dean007.

But our new EE broadband pages suggest you have to call to check availability for 1.6Gb anyway. 

To check availability and order 1.6Gb call 0800 800 150

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400
Aspiring Expert

on ‎20-10-2023 15h26

3,079 Views
Message 63 of 215

Re: EE “A new era”

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Not sure where I am supposed to reply

Gonna let the dust settle. Getting mixed messages trying to work through the 2 sites. Add my phone in EE and it says see BT for deals. Guessing a few bugs to iron out.

I need 1 stop shop no messing info.

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Ibstockblue
Beginner

on ‎20-10-2023 15h58

3,173 Views
Message 64 of 215

Re: EE “A new era”

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Last night I ordered BT Fibre 2 to find this morning BT broadband is now EE, am I missing out by not signing for EE broadband instead? I feel I have been a bit misled.I am an EE customer and need to upgrade a mobile account today to see BT customers are being offered special deals to join EE. Feel like I have been caught out to be honest

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NickBS
Community Manager
Community Manager

‎20-10-2023 16h42 - edited ‎20-10-2023 16h43

3,107 Views
Message 65 of 215

Re: EE “A new era”

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Hi @Ibstockblue - You can check back in with the sales teams by calling 150. They can review things for you and move you over to one of the brand new ee deals if it's right for you.

 

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jas20001978
Contributor

on ‎20-10-2023 16h47

3,021 Views
Message 66 of 215

New EE broadband

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I am currently in contract with BT for another year or so on fibre 900. Was considering moving over to the new EE sooner rather than later to get hold of some newer network kit. 

If I was to ring would this move be penalty free without cancellation fees and if yes who would I ring. BT or EE. 

thanks ..

 

 

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Anonymous
Not applicable

on ‎20-10-2023 18h55

2,855 Views
Message 67 of 215

Re: EE “A new era”

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@NickBSwrote:

But you will be able to switch to New EE without any held to term/cancellation charges. 

Even if you moved say from BT Fibre 2 with Halo 3+ to something like EE Fibre 50 Essentials, which has less included features and add ons?

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BMox81
Aspiring Contributor

on ‎20-10-2023 18h59

2,989 Views
Message 68 of 215

Re: EE “A new era”

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Question for @NickBS:

I have a separate EE account for my mobile contract and another for our BT Broadband. If we’re going to get contacted about switching over to EE BB, I’d ideally like to have everything under the one account if that’s where it’s going.

So there any worth in changing my EE contact details over to that of the BT one so when the merge does happen, my mobile details are included as well?

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mirrors90
Contributor

on ‎20-10-2023 19h12

2,822 Views
Message 69 of 215

Re: EE “A new era”

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@Anonymous - nobody knows yet. You can call up and ask - or wait for them to contact you. 

I assume there will be clauses in there - the thing that puts me off is that they don’t offer the full fibre upgrade - that’s a big no from me . 

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Anonymous
Not applicable

on ‎20-10-2023 22h38

2,662 Views
Message 70 of 215

Re: EE “A new era”

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I called and spoke with someone yesterday who told me it was possible to move from BT to EE but the stumbling block was that I had BT TV. He went ahead and cancelled the TV for me which ended today and told me he'll call back over the weekend to get me moved over.

I think that there's some miscommunication in the BT call centre as I called today to see if they could start the process today and was told it's not possible as I'm still in contract.. Looking at the posts from @NickBS whoever I spoke to have not read the comms yet! I'll wait for my call back from the original guy to get moved over I think.

I'm currently on Fibre 900, price for the essentials will be about the same but I will end up with a better router and all my services on a single app which will be quite nice.

@NickBS who're the best team to speak with if my call back doesn't come?

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