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SRB
Expert

on ‎20-10-2023 22h45

2,193 Views
Message 71 of 215

Re: EE “A new era”

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Given the BT online CS and the Telephone CS never appeared to know what "deals"  each other had, it's probably better to wait a while and let it all settle down, adding EE into that mix now will no doubt add to the confusion. Even the posts on the BT site are a bit confusing - it says to log in to my BT and look at "my offers" for "upgrade deals", but if you do do that it tells you as an existing customer you have to phone them. I'd wait a week or two for it to all bed down. 

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zulu17
Distinguished Guru
Distinguished Guru

on ‎20-10-2023 23h33

2,193 Views
Message 72 of 215

Re: EE “A new era”

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@SRB  I believe Youview currrently have software delivered based upon the model of Youview box. They  (Youview)  determine whether you have  a BT layout  or a  "retail" layout  based upon the ISP you connect the box to.  So effectively Youview presents to you all the apps and tv channels  (albeit that some would require seperate subscription) available to you  on your box with your ISP and aerial connection.

 

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SRB
Expert

‎21-10-2023 0h43 - edited ‎21-10-2023 0h44

2,150 Views
Message 73 of 215

Re: EE “A new era”

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@zulu17 I have noticed when my box updates (I am no longer a BT TV subscriber, though obviously have BT BB) it has the YouView vanilla s/w and layout then overnight the next day it will switch back to BT branded again. Same happens if any of the boxes in the house are reset for any reason, overnight the day after the reset they revert to BTTV again.

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zulu17
Distinguished Guru
Distinguished Guru

on ‎21-10-2023 1h14

2,136 Views
Message 74 of 215

Re: EE “A new era”

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@SRB Believe Youview normally checks/looks up  the ISP details once a day anyway so would change to the "correct" ISP badged  view then. Why they no longer appear to be doing that check at software update/reset time is a mystery.

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mirrors90
Contributor

‎21-10-2023 9h37 - edited ‎21-10-2023 9h38

2,005 Views
Message 75 of 215

Re: EE “A new era”

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EE confirmed that if I moved from BT to EE, I'd lose the full fibre promise - and they quoted me £81 a month for the package I have now (they brand it as full works)

You get:

All Fibre 67 Essentials' speeds and benefits, plus

 

Smart WiFi Plus (Complete wifi replacement)

Smart Hybrid Connect (Broadband Backup replacement)

EE Cyber Security (This looks interesting but I believe it's Norton? I'm unsure if it's router side or if its just device side) 

Expert visit (Qube, which as many have pointed out - they are hit and miss) 

Unlimited Data on all mobiles (limited to 10mb download speed)

I feel that losing the upgrade promise should drop the price down rather than up it so much, but for some reason - they have decided to add a huge amount on per month. 

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Rfox87
Aspiring Contributor

on ‎21-10-2023 9h46

2,021 Views
Message 76 of 215

Re: EE “A new era”

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Random one, do we get access to the BT WiFi hotspots with EE? I use these quite a lot for the kids tablets.

 

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mirrors90
Contributor

‎21-10-2023 9h51 - edited ‎21-10-2023 9h53

2,004 Views
Message 77 of 215

Re: EE “A new era”

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Theyre being rebranded to EE Wi-Fi, so yes 

 

see here 

https://www.ispreview.co.uk/index.php/2023/09/bt-wi-fi-starts-promoting-future-uk-rebrand-to-ee-wifi...BTWi%2Dfi”.”

 

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400
Aspiring Expert

on ‎21-10-2023 10h21

1,956 Views
Message 78 of 215

Re: EE “A new era”

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Tried to work through it again this am and not impressed too much with the offerings, and an odd BT fibre 300(?) not seen that one before. EE seems they think I have a copper phone line and that is a stumbling block?

 

I would like to stay/switch EE but the offers need to be right. Now Openreach and another ISP have glass into my house, they will have to compete. Try again next week.

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Anonymous
Not applicable

on ‎21-10-2023 10h23

1,871 Views
Message 79 of 215

Re: New EE launch

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One thing to keep in mind, as it’s a ‘new contact’ apparently it’s a fresh credit check according to the person I spoke to earlier.

So if you’re looking to move over it will leave a footprint on your credit file. 

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garybs29
Recognised Expert

on ‎21-10-2023 12h04

1,877 Views
Message 80 of 215

Re: EE “A new era”

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@mirrors90 where were you told the unlimited data was limited to 10mb as it says "from 10mb" on the website, i believe the £10 sim is 10mb but others are available with faster speeds

"Add broadband to get unlimited data on all your current mobile plans charged at over £10 per month and unlock new unlimited data mobile SIMs from just £10 a month each for 10Mbps."

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