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Message 1 of 11

Appalling bb speed again!!

Down 2.63
Up 0.17

Cant work from home
TV functions struggling
Engineers here only a month ago.
Problem being going on for years & years.

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10 REPLIES 10
2,267 Views
Message 2 of 11

Upload speed 0.17. Struggling to send message on here

AS above

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2,225 Views
Message 3 of 11

Re: Appalling bb speed again!!

Hi @mrunhappy1, sorry that the broadband connection has gone faulty again so quickly. 
If you haven't already done so please report the fault to get things moving and I'll send you a Private Message shortly so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

Cheers

John

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2,216 Views
Message 4 of 11

Re: Appalling bb speed again!!

Still have EE mini Hub from last fault a few weeks ago.

Please reactivate so we can get some sort of semblance of a service.

I also require you to check your records & confirm the number of faults on the line over a 3 year period and the number of engineer visits so I can take this further.

Please advise who I contact to make an official complaint.

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2,207 Views
Message 5 of 11

Re: Appalling bb speed again!!

Hi @mrunhappy1, if you log the fault the mini hub should get reactivated as part of the journey. 
Once your case is picked up from our queue we'll be in touch to help you and log your complaint and provide information on your fault history.

Cheers

John

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2,199 Views
Message 6 of 11

Re: Appalling bb speed again

How do I log the fault

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2,199 Views
Message 7 of 11

Re: Appalling bb speed again!!

How do I log the fault

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2,187 Views
Message 8 of 11

Re: Appalling bb speed again!!

Hi @mrunhappy1 as you haven't a reliable broadband connection it would be best to call us on 0330 1234 150. 

Thanks

John

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2,178 Views
Message 9 of 11

Re: Appalling bb speed again!!

Have called. Is this how a fault is logged

 

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2,170 Views
Message 10 of 11

Re: Appalling bb speed again!!

Hi @mrunhappy1, when you spoke with them did they arrange to activate the mini hub for you?
Let you know when the fault should be repaired or booked an appointment with you?

Cheers

John

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