Appalling bb speed again!!

[mrunhappy1]

Down 2.63
Up 0.17

Cant work from home
TV functions struggling
Engineers here only a month ago.
Problem being going on for years & years.

[mrunhappy1]

AS above

[JohnC2]

Hi @mrunhappy1, sorry that the broadband connection has gone faulty again so quickly. 
If you haven't already done so please report the fault to get things moving and I'll send you a Private Message shortly so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

Cheers

John

[mrunhappy1]

Still have EE mini Hub from last fault a few weeks ago.

Please reactivate so we can get some sort of semblance of a service.

I also require you to check your records & confirm the number of faults on the line over a 3 year period and the number of engineer visits so I can take this further.

Please advise who I contact to make an official complaint.

[JohnC2]

Hi @mrunhappy1, if you log the fault the mini hub should get reactivated as part of the journey. 
Once your case is picked up from our queue we'll be in touch to help you and log your complaint and provide information on your fault history.

Cheers

John

[mrunhappy1]

How do I log the fault

[mrunhappy1]

How do I log the fault

[JohnC2]

Hi @mrunhappy1 as you haven't a reliable broadband connection it would be best to call us on 0330 1234 150. 

Thanks

John

[mrunhappy1]

Have called. Is this how a fault is logged

[JohnC2]

Hi @mrunhappy1, when you spoke with them did they arrange to activate the mini hub for you?
Let you know when the fault should be repaired or booked an appointment with you?

Cheers

John