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Message 51 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Just re reading your initial post, I suspect something was not configured correctly when the port was changed in the cabinet.

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Message 52 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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'How are the TV and sky box connected to the smarthub? i.e wired or wireless'

wireless - but not connected at the moment as using 4g mini hub

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Message 53 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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"Just re reading your initial post, I suspect something was not configured correctly when the port was changed in the cabinet."

good point...worth looking into
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Message 54 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Logic would dictate that as nothing has changed at your end but something has changed elsewhere, it is that which has changed that has caused the problem.

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Message 55 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Indeed, but in this case the issue started before the port change, therefore something else happened before the port change to cause the issue and so far it looks to be local

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Message 56 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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I was thinking that we can rule out any of my devices connected causing the problem as I have two new smart hubs and I've tried them both. Once they are connected obviously no devices connect until you set them up. In each case I've only connected my laptop or phone and I'm pretty sure they are ok. I have no hard wire connections, only wi fi connections
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Message 57 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Without a verified working device, then it's impossible to rule it out, especially when you don't have a single wired connection.

 

It's always best to use a wired connection when diagnosing Internet issues.

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Message 58 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Laptop and phone work fine connected to any other network including the 4g mini hub 

Also, out and about my phone connects to bt WiFi hotspots no problem

 

 

 

 

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Message 59 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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Just out of curiosity, does your laptop/phone connect okay to your own BT WiFi hotspot?

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Message 60 of 68

Re: Solid Broadband Connection but no Internet/Traffic

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That's interesting....

It connects to someone's BT WiFi but don't think it's my hub which is BT-Q6A2PN which is a full  stronger signal 

Screenshot_20210502-125941.jpg

 

 

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