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Pb7
Beginner

on ‎06-10-2020 17h29

1,110 Views
Message 1 of 4

Upgrade from fibre 1 to 2

Hi.  I upgraded last week from fibre 1 to 2 but my speed hasn't increased?  Tried to call bt but all they try and do is sell me another package???

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎06-10-2020 17h32

1,107 Views
Message 2 of 4

Re: Upgrade from fibre 1 to 2

Upgrading your packager from fibre 1 to 2 will only give an increase in speed if your line can handle it


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Pb7
Beginner

on ‎06-10-2020 17h59

1,092 Views
Message 3 of 4

Re: Upgrade from fibre 1 to 2

Won't let me attach results, however it's saying downstream 80 upstream 20.  I was offered fttp showing 1000 but don't need it.

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pippincp
Distinguished Sage

on ‎06-10-2020 18h02

1,090 Views
Message 4 of 4

Re: Upgrade from fibre 1 to 2

Should've took FTTP at 80/20.

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