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imjolly
Distinguished Sage
Distinguished Sage

on ‎03-02-2022 21h55

2,874 Views
Message 11 of 19

Re: Any way to force a firmware update on the smarthub 2?

If you were a BT customer it updates automatically but maybe as you are not a BT customer it will not update .  However maybe this is well known to be a problem and you will find more like customers on the Plusnet forum hence the suggestion



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PaddyB
Moderator-Retired

on ‎04-02-2022 8h12

2,856 Views
Message 12 of 19

Re: Any way to force a firmware update on the smarthub 2?

Hi @ricflairandy,

Thank you for posting. I'm sorry if your Smarthub 2 is on an older firmware.

What @imjolly and @Keith_Beddoe have posted is correct. Your best bet would be to try the Plusnet Community to see if anyone else has had a similar experience.

Unfortunately, there is no way we can force a firmware update as you are not connected to BT Broadband.

Thanks,

Paddy

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ricflairandy
Aspiring Contributor

on ‎04-02-2022 9h13

2,845 Views
Message 13 of 19

Re: Any way to force a firmware update on the smarthub 2?

Thanks, so its going in the bin then. Waste of space.

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Keith_Beddoe
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Distinguished Sage

‎04-02-2022 9h32 - edited ‎04-02-2022 9h33

2,838 Views
Message 14 of 19

Re: Any way to force a firmware update on the smarthub 2?

@ricflairandy wrote:

Thanks, so its going in the bin then. Waste of space.

I am sure you mean you are going to take it to your local re-cycling centre, and not put it into domestic waste.

Anyway, what is wrong with the firmware its already running?

You could still use it as an additional wireless access point.

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ricflairandy
Aspiring Contributor

on ‎04-02-2022 9h43

2,832 Views
Message 15 of 19

Re: Any way to force a firmware update on the smarthub 2?

The firmware is missing a few features that I would have liked to use.  I have the whole home wifi so dont need any access points. 

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Carlusha
Recognised Expert

on ‎04-02-2022 10h50

2,813 Views
Message 16 of 19

Re: Any way to force a firmware update on the smarthub 2?

@ricflairandywrote:

The firmware is missing a few features that I would have liked to use.  I have the whole home wifi so dont need any access points. 

Well, instead of the defeatist attitude, why not do as suggested - simply ask the question on the Plusnet community forum, as suggested by @Keith_Beddoe, @imjolly and our BT Mod, @PaddyB 

Oh, and think green!

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licquorice
Distinguished Sage
Distinguished Sage

on ‎04-02-2022 11h22

2,800 Views
Message 17 of 19

Re: Any way to force a firmware update on the smarthub 2?

Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

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Carlusha
Recognised Expert

on ‎04-02-2022 15h16

2,775 Views
Message 18 of 19

Re: Any way to force a firmware update on the smarthub 2?

@licquoricewrote:

Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

Oh, brilliant thinking! 

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Phi1ip
Aspiring Contributor

on ‎25-03-2022 15h19

2,607 Views
Message 19 of 19

Re: Any way to force a firmware update on the smarthub 2?

I think it's just a matter of leaving it alone and eventually it will update.

I'm with Plusnet, and use a BT Business Smart Hub.

It seems to update the firmware OK, despite being attached to Plusnet not BT.

It hadn't updated for over a year, but 27 February 2022 it updated to SG4B1B009311

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