Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
imjolly
Distinguished Sage
Distinguished Sage

on ‎03-02-2022 21h55

3,069 Views
Message 11 of 19

Re: Any way to force a firmware update on the smarthub 2?

If you were a BT customer it updates automatically but maybe as you are not a BT customer it will not update .  However maybe this is well known to be a problem and you will find more like customers on the Plusnet forum hence the suggestion



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply
PaddyB
Moderator-Retired

on ‎04-02-2022 8h12

3,051 Views
Message 12 of 19

Re: Any way to force a firmware update on the smarthub 2?

Hi @ricflairandy,

Thank you for posting. I'm sorry if your Smarthub 2 is on an older firmware.

What @imjolly and @Keith_Beddoe have posted is correct. Your best bet would be to try the Plusnet Community to see if anyone else has had a similar experience.

Unfortunately, there is no way we can force a firmware update as you are not connected to BT Broadband.

Thanks,

Paddy

0 Ratings
Reply
ricflairandy
Aspiring Contributor

on ‎04-02-2022 9h13

3,040 Views
Message 13 of 19

Re: Any way to force a firmware update on the smarthub 2?

Thanks, so its going in the bin then. Waste of space.

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎04-02-2022 9h32 - edited ‎04-02-2022 9h33

3,033 Views
Message 14 of 19

Re: Any way to force a firmware update on the smarthub 2?

@ricflairandy wrote:

Thanks, so its going in the bin then. Waste of space.

I am sure you mean you are going to take it to your local re-cycling centre, and not put it into domestic waste.

Anyway, what is wrong with the firmware its already running?

You could still use it as an additional wireless access point.

0 Ratings
Reply
ricflairandy
Aspiring Contributor

on ‎04-02-2022 9h43

3,027 Views
Message 15 of 19

Re: Any way to force a firmware update on the smarthub 2?

The firmware is missing a few features that I would have liked to use.  I have the whole home wifi so dont need any access points. 

0 Ratings
Reply
Carlusha
Recognised Expert

on ‎04-02-2022 10h50

3,008 Views
Message 16 of 19

Re: Any way to force a firmware update on the smarthub 2?

@ricflairandywrote:

The firmware is missing a few features that I would have liked to use.  I have the whole home wifi so dont need any access points. 

Well, instead of the defeatist attitude, why not do as suggested - simply ask the question on the Plusnet community forum, as suggested by @Keith_Beddoe, @imjolly and our BT Mod, @PaddyB 

Oh, and think green!

Reply
licquorice
Distinguished Sage
Distinguished Sage

on ‎04-02-2022 11h22

2,995 Views
Message 17 of 19

Re: Any way to force a firmware update on the smarthub 2?

Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

Reply
Carlusha
Recognised Expert

on ‎04-02-2022 15h16

2,970 Views
Message 18 of 19

Re: Any way to force a firmware update on the smarthub 2?

@licquoricewrote:

Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

Oh, brilliant thinking! 

0 Ratings
Reply
Phi1ip
Aspiring Contributor

on ‎25-03-2022 15h19

2,802 Views
Message 19 of 19

Re: Any way to force a firmware update on the smarthub 2?

I think it's just a matter of leaving it alone and eventually it will update.

I'm with Plusnet, and use a BT Business Smart Hub.

It seems to update the firmware OK, despite being attached to Plusnet not BT.

It hadn't updated for over a year, but 27 February 2022 it updated to SG4B1B009311

0 Ratings
Reply