Hi @KenGo and thanks for posting.
Sorry you haven't been sent a returns bag. I can help. Please check your inbox for my message and drop me over a reply with the details.
I also need a return bag for my old BT Router and disks please, cannot find return equipment under MyBT
Thanks for taking the time to join the Community and reach out.
Have you checked your MyBT to see if you can order a returns kit free of charge?
@DanielS Thanks for your prompt reply, I have managed to phone and request one so not to worry
That's brilliant @Coetclyd.
It's great to see that we have ordered it now.
Take care and have a great day.
Feel free to post up any time.