No Equipment Returns Bag Received

[KenGo]

I need a returns bag too. My kit hadn't arrived on the day of full fibre installation, so when I complained, BT sent me a router by 24 hour delivery. The original one is also here now, but without a return method...

[DavidM]

Hi @KenGo and thanks for posting.

Sorry you haven't been sent a returns bag. I can help. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

[Coetclyd]

Hi @DavidM 

I also need a return bag for my old BT Router and disks please, cannot find return equipment under MyBT

Regards,

Clyde Coetzer 

[DanielS]

Hi @Coetclyd,

Thanks for taking the time to join the Community and reach out.

Have you checked your MyBT to see if you can order a returns kit free of charge?

Thank you
DanielS

[Coetclyd]

@DanielS  Thanks for your prompt reply, I have managed to phone and request one so not to worry 

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[DanielS]

That's brilliant @Coetclyd.

It's great to see that we have ordered it now.

Take care and have a great day.

Feel free to post up any time.

Thanks,

DanielS

[Coetclyd]

Thanks guys, great service on here!