So I rang them and explained the situation. Got cut off half way through the first conversation - charming.
Second call continued where the first left off - nice continuation system in place
However, when I pointed out to both CS reps that it had now been three weeks since the initial appointment where no one turned up, I have heard absolutely nothing from BT. No apology or excuse. The first thing both reps did was to point me in the direction of their Terms and Conditions. No sorry, or something has gone wrong but we'll fix it. This to me translates as "just because we said we'd do it, doesn't mean we're going to do it, or even have to".
If BT had messaged after the 19 July appointment failed to materialise and said it's gone a bit **bleep** up but we'll fix it, that would have been annoying but acceptable.
So, OpenReach were contacted by the BT rep and they said they were coming out early this morning to do the first part of the installation. Of course, they haven't. I did get excited when I heard a vehicle outside idling at 8 am, but that was short lived when realised it was a courier for next door.
However, the day is still young(ish) and they might still turn up. I won't be holding my breath.
