Fibre 2 not showing even though my line supports it...

[licquorice]

Absolutely!

[AOtrig]

Thanks @licquorice  😊 👍 I thought so, but I’m still showing fibre 1 as my only option on BT’s website though. Think the mods can maybe help me here? 

cheers. 

[licquorice]

Try customer services first, if no joy with them post back.

[AOtrig]

Will do 👍

Cheers.

[AOtrig]

Hi guys. 

Fibre 2 ordered and order complete. 

Checked and the router is still capped at 55/10 it seems. It won’t sync any quicker. 

Any ideas? I should be getting 70 odd / 15 according to the routers maximum available speed. 

cheers. 

[licquorice]

Can you post router stats please?

[AOtrig]

Here you go.  

[licquorice]

Thanks.

When did the order complete? You are definitely still on Fibre 1.

[AOtrig]

Tuesday this week I believe. 

do I need openreach to change anything on the fibre port or can bt customer service sort it? 

[RobbieMac · Accepted solution]

---

@AOtrig wrote:

Tuesday this week I believe. 

do I need openreach to change anything on the fibre port or can bt customer service sort it? 

---

Hi @AOtrig 

Thanks for your posts and welcome back.

Sorry for the problems with your broadband speed.  I understand that from the outset you intended to go straight on to Fibre 2 but it was only showing Fibre 1 speeds available at that time.  Going by your Hub stats, your line is definitely capable of the Fibre 2 speeds.  I'm sorry that the upgrade hasn't made any change to your speed.

There is no need for an engineer to visit as we can remotely change your speeds to the Fibre 2 product from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie