@DavidM Hooked me up and I'm now on the correct profile, for those interested, here is my before and after:
I was hoping for a little more than 3Mbps, but I'll take it, the bump to upload is very nice as I do upload videos to Youtube sometimes. I am still within my 10 day training period though, so who knows where it'll settle.
My hub stats now:
Final update from me, my 10 day period is over and it went up again!
I'm absolutely over the moon with that, it's double the speed of my previous property. I feel bad for all the customers who just accept that they can't get fibre 2 when speaking to customer support.