No connection, ONT lights all okay, solid orange light on hub

[JohnC2]

Hi @mearle73 thanks for the update and Dan suggested to book this appointment for Monday and it could be cancelled if not needed. Sadly it is and I'm sorry the engineer didn't arrive yesterday. I'll take it the appointment for Monday is ok and I'll be in touch with you Monday evening. 

Cheers
John

[mearle73]

Hi,Many thanks for all your help,Looking forward to Monday.

[mearle73 · Accepted solution]

Fully Fixed,some sort of config error,many many thanks for helping me with this,I was right up the creek before you guys steeped in. 

[JohnC2]

Hi @mearle73, thanks for speaking with me earlier and I'm glad to know the engineer was able to contact their helpdesk to get the configuration issue resolved.

Cheers

John