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Message 1 of 7

4G to 5G

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My new mobile phone is 5G enabled but my BT SIM card is 8 years old and I’m on a 4G plan

How can I change to a 5G plan and will I need a new SIM card?

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Message 2 of 7

Re: 4G to 5G

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You'll need to call BT Mobile and request a 5G SIM and account. 

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Message 3 of 7

Re: 4G to 5G

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My understanding is that 5G is the network platform and the sim should not matter.

I have what could be called a 4G sim and when I enter a 5G area it works just fine.

 

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Message 4 of 7

Re: 4G to 5G

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You might find this link helpful; Do I need a new SIM card for 5G?

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Message 5 of 7

Re: 4G to 5G

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@West a lot of older Sims aren't compatible with 5G 

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Message 6 of 7

Re: 4G to 5G

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In case it helps anybody else, I can confirm that because my existing SIM is 8 years old, I did need a new SIM card.  Thanks to everybody for their help.

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Message 7 of 7

Re: 4G to 5G

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Thanks for letting us know @speechless .

Cheers

David

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