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Iddy
Beginner

on ‎15-01-2022 15h23

1,059 Views
Message 1 of 2

Leaving positive feedback

I feel I must leave some positive feedback for a young man I had the pleasure of speaking to yesterday. I needed to speak to someone to help me sort out both a broadband and BT TV problem. I had the good fortune to speak to a young man named Phil. Not only did he sort out my problems in very quick time,  but did it in such a friendly and efficient way that I came away feeling absolutely satisfied and impressed with BT’s call centre. I’m a pensioner in my eighties and to be treated with such friendliness and respect is such a refreshing change. I would give Phil 10 out of 10 .

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1 REPLY 1
DanielS
Moderator-Retired

on ‎15-01-2022 15h53

1,045 Views
Message 2 of 2

Re: Leaving positive feedback

Hi @Iddy,

Thank you so much for taking the time to post up about your positive experience with Phil.

I'm going to send you a private message with a few questions that will help me find him. Please, if you are happy to, reply back when you can. I'll make sure your feedback reaches Phil and his Manager.

Thanks
DanielS

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