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Message 1 of 2

Leaving positive feedback

I feel I must leave some positive feedback for a young man I had the pleasure of speaking to yesterday. I needed to speak to someone to help me sort out both a broadband and BT TV problem. I had the good fortune to speak to a young man named Phil. Not only did he sort out my problems in very quick time,  but did it in such a friendly and efficient way that I came away feeling absolutely satisfied and impressed with BT’s call centre. I’m a pensioner in my eighties and to be treated with such friendliness and respect is such a refreshing change. I would give Phil 10 out of 10 .

Message 2 of 2

Re: Leaving positive feedback

Hi @Iddy,

Thank you so much for taking the time to post up about your positive experience with Phil.

I'm going to send you a private message with a few questions that will help me find him. Please, if you are happy to, reply back when you can. I'll make sure your feedback reaches Phil and his Manager.