Rewards card

[emmasimpson264]

• Hi Colin,

A lot of customers who have had the Self install/ Remote Activation have not received the Reward card, I tried to explain this to Purecard and BT but they keep fobbing me off. If you have given your details to Purecard and have made a official complaint, All you can do now is wait and be patient, Good luck 🤞🏽 

[Colin82]

Hi Leanne.

could you please message me - I’m getting the same issues as the people on this post 

had an email on 6th Oct saying my reward is on the way yet still not received anything 

thanks 

[Leanne_T]

Morning @Colin82 

Thanks for coming to the community. 

I've sent you a private message this morning to get some extra details. 

Leanne.

[Kodikid]

Rang BT this morning and according to them they have extended the 30 day rule for claiming to 60 days. 

Guy admitted BT have a problem with the Reward card and people are constantly ringing up asking where is it.

Again according to the service centre if you haven't received it by the end of November £150( in my case) will credited to your account. 

Also no point contracting pure card as they are simply not getting referrals from BT

[Kodikid]

The joy of BT

My virtual reward details were emailed to me tonight 

After registration and log in my card is there in all it's glory 

[Dazz2005]

Update,

I’ve just had my bt reward card today aswell. Thankyou @Leanne_T  I believe you helped get this done. 

[Nfreeman78]

Hi I was wondering if you could help with my reward card please @Leanne_T 

[Rach_H]

Hi @Nfreeman78,

Welcome to the Community!

I can see that @Leanne_T has responded to your Private Message about this 🙂

Rach

[Geordieboy91]

I've received text messages and emails saying I'll receive a email soon letting me know how I can use my digital reward cards but still haven't received a email or text

[Geordieboy91]

Yeah I'm having the same problem