BT returning kit

[Jammers1234]

Hello BT,

I recently renewed my broadband with BT and they sent me a duplicate hub by mistake as I kept the same cable, I’ve returned the kit with the white bag and label you’ve provided and I received a text last week confirming that I’ve returned but this morning I received another email and text asking me to return again? I’ve tried calling but the lines are very busy, is there anyway I can solve this on the app?

Kind regards.

[DanielS]

Hi @Jammers1234,

I am sorry that you received another email and text looking for it back. I've sent you a private message so we can close that off for you. Even though we may have marked it as returned, you might be getting our automatic reminders on the back of the order. We will check all of this out for you though.

Thank you
DanielS

[JohnC2 · Accepted solution]

Hi @Jammers1234, thanks for getting in touch. I called earlier and left a brief message; sorry I missed you.

I've located the other account and marked the equipment as returned. You should receive no further texts or emails chasing the return.

Cheers

John