Bt Rewards card

[PopeM81]

Hi, 

I switched over to BT in March and still haven’t received my rewards card. It says I’ve claimed it on the 18th of March in rewards history but when I check the rewards tab there is nothing? I have emailed so many times I’ve lost count and had no resolution yet please can someone look into this? 

[PaddyB]

Hi @PopeM81,

I'm sorry if you haven't received your Reward Card after claiming it. If you take a look at - BT Reward Card

It states "If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team on 0344 879 1068† or email bt@purecard.com".

Have you been in touch with Purecard and if so what did they say?

Thanks, 

Paddy

[PopeM81]

Hi Paddy,

Yes I have done this on numerous occasions so many in fact that I can’t bare to go through my emails to see the exact number but I have had possibly one or two replies over a 3 month period of trying to contact at least once a week and all you really get back is the generic “ Thank You for contacting BT Rewards.
We have received your email and will aim to reply in the next 3 working days.
Kind Regards
BT Rewards Customer Service Team”

And it is becoming beyond a joke to be honest

[PaddyB]

Hi @PopeM81,

Thank you for getting back to me. I'm sorry if you haven't been able to get an answer from Purecard. If you send me your details, I'll take a look to see what we can do to chase that.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[NeilO · Accepted solution]

Hi @PopeM81, Thanks for sending over your details and once again I'm sorry about the difficulties you've experienced claiming your reward card.  I can see the reward card team issued your reward card on Thursday and trust this has now reached your inbox.

Thanks

Neil