Bt return box

[Baillieanderson]

I am having difficulty returning my BT box.

My contract was up at the end of October and was asked to return the device. 

I have since tried to log in and get return bags sent, with no luck. I am also just off an hour long call with BT and pretty much can't get any help on their end, due to my account being closed. 

I don't want charged for the device. Any help, please? 

[imjolly]

You just need to phone CS 03301234150 and request a returns bag

[JohnC2]

Hi @Baillieanderson, sorry you couldn't get a returns bag arranged when you called earlier. 

If you still need one I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to order one for you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Baillieanderson, thanks for getting in touch and I've ordered the returns bag for you and that will be with you within the next 10 days.

Cheers

John

[Baillieanderson]

Hey. 

Thank you for helping.

I just wanted to check that the address was my updated one they were sent to

Kind regards, Baillie